We are committed to providing our wholesale customers with accurate orders and quality products. Please review the following terms regarding returns, refunds, and order issues.
If products arrive damaged, defective, or different from the products listed on the approved order, please notify our wholesale team promptly after delivery.
Customers may be required to provide photographs, videos, shipment details, and other relevant information so our team can review the issue.
If you receive fewer units than stated on the final invoice or receive incorrect products, please contact us so the discrepancy can be reviewed and resolved.
After verification, we may arrange a replacement, credit, or refund for the affected items, as applicable.
If applicable wholesale documentation provided by us cannot be used for the intended marketplace approval due to an issue with the documentation supplied by our company, our team will review the case and work with the customer toward an appropriate resolution.
Marketplace approval decisions are ultimately made by Amazon or the applicable marketplace and are outside our direct control.
Wholesale returns must be approved by our team before products are shipped back.
Unauthorized returns may not be accepted. Customers should contact us first and receive return instructions before sending any merchandise.
Returned products must generally be unused, unopened, and in their original condition unless the return is related to a damaged or defective product.
Approved refunds will be processed after the returned merchandise or supporting evidence has been reviewed and the issue has been verified.
Refunds will generally be issued using the applicable payment method or according to the agreed resolution between the customer and our wholesale team.
Returns or refunds may not be available for products that have been opened, used, damaged after delivery, or altered by the customer, except where required by applicable law or where the issue resulted from our error.
For any return, refund, damaged shipment, incorrect order, or documentation-related concern, please contact our wholesale team before taking further action. Our team will review the situation and provide the appropriate next steps.
Our goal is to resolve legitimate order and documentation issues fairly and efficiently while maintaining a reliable wholesale purchasing experience.
